Frequently Asked Questions
What are your store hours?
Our regular store hours are Monday-Friday 8:30a.m. to 6:00p.m. Saturday 9:00a.m. to 5:00p.m. Sunday we are fishing.
When will my order ship?
Most in-stock orders ship within 48 hours of receiving payment. All orders are shipped before 2:30 p.m. Monday-Friday. Orders placed on the weekend will go out the following business day.
Express orders placed before 10:30a.m. will be considered priority and will be shipped that same day. (Special rates will apply. Must be in-stock item for immediate shipping.)
ALL FOREIGN ORDERS will be shipped via USPS unless otherwise specified by the customer.
What shipping methods does C&H Lures offer?
C&H Lures ships all U.S. orders via FedEx; foreign orders, APO or military addresses will ship via USPS.
What types of payment are accepted?
C&H Lures accepts Visa, MasterCard, Discover, and American Express. If you have any questions or would like to pay by bank transfer please e-mail customer service or call us at 1-800-458-LURE (5873).
Will I be charged sales tax on my order?
C&H Lures only charges sales tax if the shipping address is in the state of Florida.
What is C&H Lures' return policy?
We will accept returns on any unused merchandise that does not meet your approval within 30 days after purchase. Merchandise must include a receipt, a copy of the invoice or packing slip. All items must be in new condition with all accessories and in the original package. Shipping charges are non-refundable.
Does C&H Lures offer gift cards?
Yes! For more information on ordering gift cards please contact the sales department at 1-800-458-LURE (5873).
Are the skirts on my C&H Lure product replaceable?
Yes, the skirts are replaceable for most C&H lures. For more information, contact the sales department at 1-800-458-LURE (5873).
If I have any more questions is there someone that can help?
The C&H Lures sales team is made up of all professional fisherman, who live for fishing every day and will be glad to assist in any way that we can help. Please call us at 1-800-458-LURE (5873).